Mississauga Volkswagen's response to Covid-19

We miss you!

We Invite you back!

Mississauga Volkswagen is completely open! By exercising physical distancing and sanitizing high contact areas, we are making your Volkswagen buying experience safe for our valued customers, and staff members.

Be safe, stay healthy. See you soon!

Hours of Operation:

Showroom:

Monday-Thursday: 9am - 7pm

Friday-Saturday: 9am - 6pm

Parts and Service:

Monday-Friday : 7:30am - 5pm

Saturday: 8:30am - 5pm

If you are in a car down situation (ie. a flat tire)

Please contact VW Roadside Assistance at 1-800-411-6688 and they will be able to bring your vehicle to

our dealership and drop it off. From there we will contact you to make the appropriate arrangements to

get you back on the road.

If you have a question regarding your lease or finance contract with Volkswagen

You may contact VW Finance either by phone at 1-888-412-2834, or by e-mail at info@vwfinance.ca.

Please note that due to the current volume of enquiries, the availability of their agents may be limited

and their replies delayed. Depending on the nature of your enquiry, you can log in through My Account

online to get details about your contract.

If your Lease has expired/is expiring and you are not able to return your vehicle due to COVID-19

concerns . What options do you have?

VW Finance is contacting customers in these situations to advise you that you may keep your vehicle up

to April 30, 2020 at no extra charge. You will also be reminded to maintain valid insurance and that

excess kilometre charges (if applicable) will apply. They will not assess any over term charges on

matured leases after March 19, 2020.

Do you still need to have your vehicle inspected by VW Finance (AutoVIN) prior to Lease End?

No. AutoVIN inspections have been postponed for the time being. For more specific questions, please

contact VW Finance directly.

Is VW Finance providing payment deferrals to Lease and Finance customers?

Yes, depending on each customer's own situation, they will provide up to 90-day deferrals. This can be

requested either by phone at 1-888-412-2834, or by e-mail

at info@vwfinance.ca

Unfortunately requests cannot be handled through My Account online account at this time.